Refund policy

Returns & Exchanges

We understand that sometimes when a purchase arrives it is just not what you envisioned. We offer a 100% refund policy. However, we retain the right to refuse to refund or exchange. Abusive returns and damaged returns will not be accepted. You must contact with us within 10 days after receiving delivery for return approval and promptly return the item. The item must be in original condition. Make sure that you pack the item carefully and your purchase information is inside the package.  To start a return, please contact us at wowjewelryco@gmail.com.

Packages are to be returned to

WOWJCO
PO Box 159
Claremore, OK. 74018

**Returns are not accepted for layaways, gift cards, or clearance items.  All sales are final for these items**.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All sales are final for layaways, gift cards, and clearance items.

 

Exchanges
Please contact us within 10 days upon receiving your purchase to discuss exchanges.

Refunds
We will notify you once we’ve received and inspected your return. Damaged returns or habitual returns will not be approved.  If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.